PayPal’s Questionable Business Operations Policies!
It is becoming increasingly apparent that PayPal has lost sight of the fact that it’s whole business stems on providing its customers with a service! Not a day goes by that I don’t hear a horror story from doing business via PayPal’s services.
Today was no exception, I came across a story on Twitter that was so utterly appalling that it prompted this blog post. When it comes to settling disputes I don’t think this is the correct way to go about it – WWII French Violin sold to Canadian buyer. When the Canadian buyer disputed the legitemacy of the item “Rather than have the violin returned to me, PayPal made the buyer DESTROY the violin in order to get his money back”.
This seller is now out of pocket $2500 and a violin, by order of a company that’s advertised purpose is to provide payment services and provide security to both sellers and buyers.
How on earth can a company honestly request a valuable item to be destroyed and then order a refund?
With the increasing number of unhappy PayPal customers comes the increased call to boycott PayPal services. With first had experience of PayPal’s ability to randomly and without warning freeze my account and deduct money from my bank account, I know I’ll be doing my best to not use their services unless absolutely necessary.
Merchant facilities might be expensive, but when it comes to this kind of activity I’d rather pay the merchant fees.